Can’t Tune in to TV4Me channel 64 (Regional)

A switch from MPEG2 to MPEG4 – has resulted in a significant improvement in broadcast quality, which is of course very positive. There have, however, been some minor issues in regional Australia in receiving the broadcast signal, with some viewers reporting they have lost the signal and been unable to get it back after retuning their digital televisions and set top boxes.

CHANNEL 64 CHANGES

What is MPEG4 Technology?
MPEG4 is a more efficient format of broadcasting which has the ability to provide better picture quality, particularly for sporting events.

How can I tell if my TV is MPEG4 compatible?
All major recognised brands of televisions, set top boxes and Personal Video Recorders (PVR’s) purchased since 2009, including any devices bearing the Freeview logo, will have this capability, but those bought prior to 2009 may not support MPEG4. Some old receivers which have not been compatible during the introduction of the MPEG4 service have included:-­‐
• Schaub Lorenz Televisions
• Baumann Meyer Televisions
• NEC and Sherwood (rebadged NEC) Televisions
• Next Wave PVR’s

If you are unsure if your current TV supports MPEG4 you will need to refer to your TV manual or contact the manufacturer of your TV.

How do I know if my TV doesn’t support MPEG4?
TVs which do not support MPEG4 are most likely to demonstrate the following behaviour: CH 64 appears in the channel list, but the picture is black and the sound may or may not be heard.

I think my TV is MPEG4 compatible but I can’t find CH 64. Why?
CH 64 should automatically appear in the channel list of most TVs. If not, then the first thing to do is to re-­‐tune your TV. Most TVs have an option to automatically re-­‐scan channels within the TV menu. In many cases, CH 64 will appear after completing this process. Some televisions may require reset to Factory Defaults or a software upgrade. If you’re unsure how to re-­‐scan channels you should refer to your TV manual or contact the manufacturer of your TV.

Can I still watch CH 64 if my TV is not MPEG4 compatible?
Not without purchasing a set top box which supports MPEG4. Set top boxes range in price from approximately $25 to $50, are relatively simply to connect to your TV and are available where most TVs are sold. The vast majority of set top boxes support MPEG4, however you should seek confirmation from sales staff when purchasing.

I have a set-­‐top box but I still can’t get CH 64?
Some of the very early set top boxes provided by Government as part of the Household Assistance Scheme during Australia’s switch to digital TV may not be MPEG4 compatible.

Do I need to get a set top box to watch CH 64 if I already have a Personal Video Recorder (PVR)? You can use a PVR in similar fashion to a set top box to make your television MPEG4 compatible if you cannot immediately see CH 64. If you’re unsure how, you should refer to your PVR manual or contact the manufacturer of your PVR.

If I need assistance in tuning my television or knowing if it’s compatible who do I call?
Following are the customer service numbers for all the major TV manufacturers:

Hisense 1800 447 367 8.30am -­‐ 7.30pm M-­‐F, 9.00am -­‐ 5.00pm S-­‐S LG 1300 542 273 7.00am -­‐ 7.00pm 7 days
Panasonic 132 600 8.30am -­‐ 6.00pm M-­‐F Phillips 1300 886 649
Samsung 1300 362 603
Sharp 1300 135 022
Soniq 1300 765 663
Sony 1300 137 669 9.00am -­‐ 5.00pm M-­‐F TCL 1300 738 149 9.00am -­‐ 5.30pm 7 days

See FAQ’s here

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